Service Excellence

Protours is already a well-established, respected and well-known coach charter operator providing a wide range of services with dedication and excellence. Its customers know that it operates a flexible service based on their specific requirements, while keeping its standards above reproach.

Protours will always strive to be seen as a world class coach charter service, which prides itself on excellence and efficiency of service in both the local and international overland public travel markets.

Protours delivers a high quality, flexible and personalised service to its clients with a standardised vehicle fleet. Protours has established long and lasting relationships with major international tourism leaders and role players by providing them with a safe, affordable and reliable service.

Emergencies

Should a problem occur on any service rendered, it will receive priority attention and is rectified as quickly as possible. Protours strives to keep client inconvenience to the minimum while attending to problems or complaints.


Out on the road you are always only a telephone call away from medical, technical and managerial backup 24-hours a day, 7days a week, 365 days a year.


Feedback

Client service is an integral part of Protours. Each day the tour leader or group organizer is encouraged to sign off the drivers instructions, and also complete a separate client questionnaire (CQ). This will only take up a few minutes of your time, and the feedback enables us to improve the quality of our service and products to you in the future.